RETURNS

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In certain cases, only partial refunds are granted: (if applicable)
* Any item that is not in its original condition, that is damaged or missing parts for a reason not due to an error on our part.
* Any item returned more than 30 days after its delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also specify whether your refund is approved or denied.
If approved, your refund will then be processed and your credit card or original payment method will be automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Next, contact your bank. There is often a processing delay before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at:  support@nroven.com

Sale or promotional items (if applicable)
Only items at regular price are refundable. Unfortunately, sale or promotional items are not refundable.

Exchanges (if applicable)
We only replace items that were initially defective or damaged. If you need to exchange yours for the same item, please email us at support@nroven.com

Gifts
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be sent to you by mail.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to them and they will therefore know that you returned their gift.

Shipping
To return your product, email us at support@nroven.com

You are responsible for paying the shipping costs for returning your item. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item worth more than €75, we recommend using a tracking service or insuring your shipment. We do not guarantee that we will receive your returned item.